Refund Policy

7-day money-back guarantee on first-time purchases of shared hosting and VPS plans.

Refund is pro-rated for any unused days if you cancel within 7 days of purchase.

Renewals are not eligible for refund once the renewal invoice is generated.

Accounts suspended for ToS violations are not eligible for refund.

Domain registrations are non-refundable once the domain has been registered with the registry.

If a domain fails to register due to a technical error on our end, you will receive a full refund.

Domain renewal fees are non-refundable.

Premium/reserved domains are always non-refundable.

Gaming top-ups (UC, Diamonds, credits, etc.) are non-refundable once the code has been delivered or the top-up has been credited to your game account.

If a top-up fails to deliver due to an issue on our side, you will receive a full refund or replacement within 24 hours.

Wrong game account details provided by the customer are not eligible for refund.

Subscription access (Netflix, Spotify, YouTube Premium, etc.) is non-refundable once credentials or access have been provided.

If access fails to work as described within 24 hours of delivery, we will replace or refund.

Cancellations after access has been confirmed are not eligible for refund.

Own courses: Full refund within 7 days if you have completed less than 20% of the course content.

Third-party course enrolments (Coursera, Udemy): non-refundable as these are processed through the respective platforms.

Coursera Financial Aid application assistance fee: non-refundable once the application has been submitted.

1-on-1 AI setup sessions: Full refund if cancelled at least 24 hours before the scheduled session.

Custom chatbot builds: 50% refund if cancelled within 7 days of project start (before development begins). Non-refundable once development has started.

AI business consulting packages: 100% refund within 24 hours of purchase. After that, pro-rated based on work completed.

7-day money-back guarantee on new VPN subscriptions.

Annual plans are eligible for a pro-rated refund within the first 30 days.

Renewals are non-refundable.

If any service fails to provision (activate) within the stated timeframe due to an error on our side, you are entitled to a full refund.

Failed provisioning refunds are processed within 5 business days to the original payment method.

You will also receive a notification with the reason for the failure and options for resolution.

1. Email info@caiunity.com with subject: "Refund Request - [Your Order Number]"

2. Include your full name, registered email, order number, and reason.

3. We will respond within 24 business hours.

4. Approved refunds are processed to the original payment method within 5-7 business days.

5. For eSewa/Khalti/Fonepay refunds, the amount is credited to your wallet within 3-5 days.